FAQ | Closet World®

FAQ

Closet World® Custom Closet & Organizer Solutions FAQ
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Are closet systems wall-mounted or floor-mounted?

Closet World® closets are floor-mounted and secured to the wall, ensuring stability and added durability, along with a polished quality for your space.

Are you locally owned or a franchise?

Founded in 1991 by Frank Melkonian, who remains the active CEO, Closet World® is a locally-owned business in Whittier, CA. We're committed to community support by partnering with local vendors and employing regional craftspeople for our manufacturing processes.

Are your products expensive?

Closet World® owns and operates every part of the manufacturing process, which enables us to secure and pass along the lowest prices for top-quality products to you. Our custom solutions are priced based on materials, design complexity, and features. We focus on working within your budget and offer a free design and estimation service to create a solution that's both financially comfortable and meets your organizational needs.

Are your storage systems CARB (California Air Resources Board) compliant?

Our storage systems are fully CARB compliant, ensuring our manufacturing processes are environmentally responsible from start to finish.

Can I get a custom closet design from Closet World?

Absolutely, Closet World® offers personalized closet designs to fit your exact needs. Our certified designers are trained in optimizing your space and will guide you through a wide selection of options, ensuring a unique, custom-made closet is as distinctive as your home.

Can I see my design before purchasing?

Certainly! You'll have the chance to review your custom design through detailed specs and visuals, ensuring it aligns with your expectations. Feel free to explore material samples for a tangible sense of quality and visit our showrooms for more inspiration.

Can I send a design I got from another company and have you quote it?

At Closet World®, we create custom solutions tailored to each homeowner. While we can't quote designs from other companies, our expert team will work closely with you to craft a unique solution that meets your specific needs and enhances your home's aesthetic. We're committed to delivering a personalized experience, focusing on functionality, efficiency, and style.

Can I take my storage system with me when I move?

Our storage systems can be disassembled and reassembled, but moving them voids the warranty. They're custom-made for specific spaces, so they may not fit as well in a new home. We do not provide services for moving these systems.

Can you remove existing closet or cabinets?

Certainly! We provide complimentary removal of existing closets or cabinets for orders over $850. Keep in mind, removal may cause minor wall damage, often hidden once the new system is installed. For a flawless finish, some clients choose to have walls repaired and painted by a contractor before the new installation.

Can you send an actual catalog to my home?

We don't mail physical catalogs, but you can download the catalog from our website, or for a hands-on look, consider booking an appointment with our design consultants.

Do you have a showroom?

Yes, Closet World does have a showroom at all locations, whose addresses can be found here.

Do you offer interest free financing?

Absolutely! Closet World® collaborates with Wells Fargo Home Projects to offer 12 and 18-month interest-free financing plans, provided the amount is paid in full within the set term.

Do you price match?

At Closet World®, we focus on offering the best value for our custom closet systems, tailored to fit your budget and needs. While we don't price match, we're committed to providing you with an affordable, high-quality option.

How do I care for my closet storage system?

Maintaining your closet storage system is easy. Regular light dusting keeps it looking new. For deeper cleans, use gentle cleaners on laminate surfaces, soft cloths for metal parts, and special acrylic cleaners for Lucite doors. Keep velvet inserts dust-free with a lint brush or vacuum. Avoid harsh chemicals to protect the materials.

How do I design my space?

Designing your space with Closet World® is easy and guided by our expert designers. We'll measure your space, discuss your needs, and present a custom design, letting you choose from a variety of materials and accessories. You'll get an organized closet tailored to your lifestyle without having to do the design work.

How do I find a Closet World location?

Closet World has four physical locations you can visit. All four locations' information can be found here. We service customers directly in California and Nevada, and through our sister brand in other states.

How do I get started? What do I need to get started?

Starting your tailored storage organizing solution is easy! Simply call us at (800) 434-6018 or book a free consultation online. Our team excels in maximizing any space, offering personalized design options. From initial design to installation, the process is quick, taking 2-4 weeks. Let us guide you through every step, ensuring a smooth transformation of your space.

How do I place an order for my closet?

To order your custom closet, simply call us at (800) 434-6018 or book a session with a certified designer on our website. An estimate will be prepared for you. Once ready for installation, simply sign the contract and provide a deposit.

How do you get the promotional deal?

To access our promotional deals, simply discuss with your designer. They'll present the best active company-wide offer. If you have a better, non-expired offer, show it to your designer to apply it to your project.

How long does installation take?

Most installations wrap up in about 4 hours, but complex or extensive projects may extend over multiple days.

How long will the initial design consultation appointment take?

Your first session with our experts is a 90-minute deep dive into designing your custom organization system. We'll chat about your needs, take measurements, and then craft a tailor-made design. You'll explore a variety of materials and accessories to match your style, and if it all meets your personal taste and requirements, we'll set up an installation date to bring your vision to life.

How much does installation cost?

Enjoy free installation on any complete system order over $850, making your custom closet setup hassle-free and cost-effective.

How much does it cost for a design consultant to come out to my home?

Our design consultation and estimate service at your home is completely free, allowing us to focus on providing you with a tailored quote for your custom organization system.

How much time will you need to dedicate to the project?

Design to contract typically takes a few hours, and most installations are completed within one day, often under 4 hours. Quick and straightforward, you will be able to enjoy your organized space with minimal interruption.

Is Closet World licensed, insured, and bonded?

Closet World® is fully licensed, insured, and bonded in both California and Nevada, ensuring your peace of mind for any project. CA Licenses #631369, #767419 and NV #51301.

What is Closet World's return policy?

Closet World's return policy is tailored to the custom nature of our products. We can't accept returns post-installation, but aim for customer satisfaction and will address concerns. Cancellations are possible within 3 days (5 for those 65+) post-contract, with later cancellations forfeiting the deposit due to the start of custom manufacturing. Our policy balances customization with early-stage client flexibility.

What is a custom closet and why should I get one?

A custom closet is a personalized storage system designed for your unique space, optimizing every inch for maximum efficiency. It offers tailored organization and style, with your choice of materials and finishes, elevating both functionality and aesthetics in your home. Investing in a custom closet transforms your space into a harmonious blend of beauty and practicality.

What is a deco door and drawer?

Deco doors and drawers are decorative cabinet faces crafted with intricate designs for a luxurious look. They add ornate details to your organizing system, available in various styles at Closet World®, all custom-made to match your finish choice.

What is fascia?

Fascia is a decorative wood strip that hides gaps between your storage system and the room, giving a seamless, upscale look. It's functional and stylish, ensuring a smooth finish.

What is the benefit of a custom-made closet over modular DIY?

A custom-made closet from Closet World® maximizes your space with tailor-made solutions and expert design, offering hassle-free installation and unique materials not found in DIY kits. This ensures a perfect fit and premium quality for your home.

What is the benefit of industrial-grade particle boards?

Industrial-grade particle boards are a superior choice for organizing systems due to their robustness and enhanced features. They support more weight, making them ideal for heavy items. Their density reduces wear and tear, ensuring longevity. These boards also offer a heavier, solid feel, indicating superior quality. Additionally, their improved lamination bond results in a smoother finish, enhancing both aesthetics and functionality. Overall, these boards add value by combining durability, visual appeal, and reliability in your custom organizing solutions.

What is the difference between a wall-mounted vs. floor-mounted closet?

Wall-mounted closets are anchored to wall beams, which can limit their sturdiness and weight capacity. In contrast, floor-mounted closets are more robust, offering greater stability and a complete look.

What is the process of getting a custom storage system from Closet World?

Getting a custom storage system from Closet World® is easy and hassle-free. Start by contacting us, then meet with our designer who will craft a tailored solution and provide a quote. Once you're ready, we'll set an installation date, manufacture your custom design, and confirm the details before installation. Our team ensures a smooth setup and provides warranty and care information for your new system.

What is the significance of color, molding, and finishing matching, and how is Closet World one of the only companies to offer it?

Closet World® offers unmatched customization with 30+ finishes, 16+ molding options, 4+ main panel edges, and 16+ deco door and drawer faces, all designed to match perfectly. This commitment to detail and our intricate color matching process provide a unique and unparalleled design experience in the custom closet industry, ensuring every project reflects our dedication to quality and personalization.

What is your warranty policy?

Closet World® provides a seven-year warranty for all complete systems, covering replacements of faulty components due to normal wear and tear. The warranty applies only to the original purchaser and the initial installation location. It excludes damage from misuse, natural disasters, and external products like mirrored doors, which have a one-year warranty. For claims, provide your purchase proof and contact our warranty department.

What kind of experience do your design consultants have?

Closet World® design consultants are seasoned pros with years of experience in custom organizing systems. They undergo extensive training, covering all aspects of closet and storage design to ensure top-notch service and expertise.

What will the total cost of ownership be and what is the long-term return on your investment?

The cost of a custom closet depends on size, materials, and design complexity, with investments ranging widely. Our designers focus on maximizing space within your budget. Custom closets are now seen as essential to complete a modern home, adding value to your home for potential buyers.

When are your design consultants available to meet with me?

Closet World® design consultants are ready to fit into your busy schedule. Book online for appointments within 3 days, or call for next-day availability. Our call center is open 7 days a week to assist you.

When will I see the design for my space?

You'll typically see your custom design and estimate during the first meeting. For larger or complex projects, a follow-up may be needed to fine-tune details, ensuring it meets your exact specifications and expectations.

Why is USA made better?

Choosing USA-made ensures access to superior materials, upheld by strict regulations for quality and sustainability. Our direct oversight of the manufacturing process further guarantees that each product not only meets but exceeds our high standards for excellence, ensuring superior quality control from start to finish. It's also a commitment to supporting local jobs and contributing to our community's prosperity.

Why should I buy custom closet and cabinet solutions from Closet World?

Choosing Closet World® for your custom closets and cabinets not only means top-notch quality and extensive customization, but also getting the most value for your investment. Our USA-made products not only ensure superior craftsmanship, but also contribute to the local economy. Our diverse product lineup is designed to simplify your selection process, making it easy to find the perfect fit for your home. We're dedicated to innovation and your satisfaction, offering tailor-made solutions that enhance your living spaces. Trust Closet World® to transform your home with storage solutions that blend seamlessly with your lifestyle and aesthetics. Also, we have the best jingle and closet dancing man.