A Letter from Frank Melkonian,
President and CEO of Closet World, Inc.
At Closet World, our entire management team is committed to providing our valued customers, our hard-working 1,500 employees, and our dedicated affiliates with the continuing leadership that has made Closet World into an industry powerhouse in the home organizing field.
Our upcoming senior management meeting (entitled Customer First) in Whittier, California, provides a great opportunity for all of us in the Closet World family to evaluate our past performance and reflect on our future dreams. For an organization that services over 25,000 customers a year, we believe it is imperative to conduct these meetings to focus on continued improvement, and maintain the highest standards of customer service. That’s why more customers in California, Las Vegas, and Phoenix buy from us as compared to any other closet company.
Our company and our entire industry are approaching a transition of significant scale and promise, which presents us with enormous opportunities. Are we proud of the past achievements of those in the Closet World family? Absolutely. Do we think there is room to improve our future performance? Absolutely. Are we committed to making the Closet World brand the platinum standard in the home organizing field? Count on it!
We are number one because we have the best products in the industry, the biggest selection, and it all comes at an affordable price! And as the nation’s largest custom closet company with over 25,000 customers a year, our goal is not merely to have every customer satisfied, rather, we want every customer to be delighted!
This is our leadership pledge to you.
President and CEO